Questions about the use of saferspaces

Saferspaces can be used for one-time events as well as permanently. Its straightforward and focused approach means that little preparation is required to set up the infrastructure, even at short notice. To ensure that trained personnel are available to deal with potential incidents on-site, we can also assist with the provision of suitable awareness personnel.

Costs are based on the maximum capacity of the venue. There is also a one-off set-up fee, which is used to test the set-up with the relevant personnel, to answer any final questions and to ensure that trained personnel are available to deal with any incidents and to assist those affected.

In addition to providing your guests with an easy way to contact the awareness team, the codes offer several key advantages. According to initial reports, their very presence in the venue, together with descriptions of their function, has already had a positive effect on the atmosphere among visitors. Visitors recognise a comprehensive security concept, and opportunists are deterred from potential misconduct. Furthermore, the QR codes offer the advantage that guests only need a mobile device to benefit from the concept; there is no need to download a separate app. In addition, no location information is required from the guests to locate the offenders or observers, as each code stores its own unique location, which is transmitted to the team when scanned.

The most important requirement is reliable internet coverage to ensure that scans reliably reach the awareness team. Depending on this, as providers of saferspaces, you only need a tablet (recommended) or phone to coordinate incoming cases. In addition to the application, we are happy to assist you with the infrastructure and provision of hardware. The whole system consists of three components: Administration, where the codes for the event are generated and the desired features (chat, location sharing, emergency number, etc.) can be configured. An application for the awareness teams, where incidents are received and coordinated. Codes for visitors and staff to report unsafe situations. In addition to the technology, it is vital that the people handling the incidents are trained to deal with the people involved. If training is required or desired in this area, we can put you in touch with the appropriate initiatives.

It is important that at least one person remains near the device that displays incoming cases. When someone scans a code, the screen will flash and an alarm will sound for one minute or until the case is acknowledged.

From our previous deployments, we are pleased to report that there have been no instances of misuse regarding the codes. This success can be attributed to the descriptions on the signs and the specific steps within the application. For example, after scanning, individuals are asked to specify whether they are an observer or someone affected. We also recommend a brief introduction at the entrance, emphasizing the desire for respectful behavior and outlining possible consequences, such as being banned, for not adhering to the rules.

It's actually an important part of our approach because many eyes can better ensure the well-being of everyone present. Staff have the option to request assistance, both for their own cases of uncertain situations and for situations they observe. There's the option to scan in before the start of the shift and then just press a button to request help. Staff can also call for help in two ways. Firstly, they can report an unsafe situation so that someone can come to help. Secondly, there's an emergency button for situations where not only the awareness team but also the security staff need to come to help.

<strong>What does "trained personnel" mean?</strong> Essentially, wherever our infrastructure is deployed, there are people who are explicitly there for those who need support in overwhelming situations. These "person-affected oriented personnel" differ from traditional security personnel in that they do not focus on who did what. Awareness teams focus on the people affected by assault and discrimination, shifting the focus to who has been affected and how best to help a person seeking help.<br><br><strong>Safe Space</strong><br>Whenever a person needs acute emotional support, it may be necessary to provide a quiet place to care for and support the individual. These spaces should ideally be sheltered and away from the action.<br><br><strong>Trained Staff / Basic Requirements</strong><br>The team using our application should ideally have previous experience of awareness work. If this is not the case, appropriate training can help to create a person affected-centred team. We are happy to facilitate relevant training from external providers, tailored to the specific context.<br><br><strong>Diverse Teams M/F/D</strong><br>An important requirement is that teams are diverse. As there are often people affected by assault and discrimination, we want to ensure that each team includes people from different backgrounds.<br><br><strong>Minimum Age</strong><br>In addition, we emphasise that individuals working with saferspaces in a person affected-centred way should be at least 23 years old or have extensive experience in awareness work.<br><br><strong>Professional Background</strong><br>Whilst it is desirable for members of the awareness team to have a social, psychological or medical background, this is not a requirement. We value diversity and encourage people from other professional backgrounds to train in awareness work.<br><br><strong>Fundamentals</strong><br>In general, we recommend that all saferspaces users engage in basic awareness work within their own context, beyond solely providing acute assistance to those affected. The aim should be to assist people in acute situations while also focusing on understanding the root causes of discrimination and attacks in their respective contexts, as well as implementing preventive measures. Valuable information can be found, for example, in the following links<br>https://awareness-institut.net/<br>https://www.initiative-awareness.de/

What does "trained personnel" mean?

Essentially, wherever our infrastructure is deployed, there are people who are explicitly there for those who need support in overwhelming situations. These "person-affected oriented personnel" differ from traditional security personnel in that they do not focus on who did what. Awareness teams focus on the people affected by assault and discrimination, shifting the focus to who has been affected and how best to help a person seeking help.

Safe Space

Whenever a person needs acute emotional support, it may be necessary to provide a quiet place to care for and support the individual. These spaces should ideally be sheltered and away from the action.

Trained Staff / Basic Requirements

The team using our application should ideally have previous experience of awareness work. If this is not the case, appropriate training can help to create a person affected-centred team. We are happy to facilitate relevant training from external providers, tailored to the specific context.

Diverse Teams M/F/D

An important requirement is that teams are diverse. As there are often people affected by assault and discrimination, we want to ensure that each team includes people from different backgrounds.

Minimum Age

In addition, we emphasise that individuals working with saferspaces in a person affected-centred way should be at least 23 years old or have extensive experience in awareness work.

Professional Background

Whilst it is desirable for members of the awareness team to have a social, psychological or medical background, this is not a requirement. We value diversity and encourage people from other professional backgrounds to train in awareness work.

Fundamentals

In general, we recommend that all saferspaces users engage in basic awareness work within their own context, beyond solely providing acute assistance to those affected. The aim should be to assist people in acute situations while also focusing on understanding the root causes of discrimination and attacks in their respective contexts, as well as implementing preventive measures. Valuable information can be found, for example, in the following links