Our approach ensures that asking for help is as accessible and anonymous as possible. Therefore, visitors simply need to scan QR codes to contact the safe-guarding team.

Since each code in the saferspaces system is linked to a specific location, visitors do not need to provide their own location information.

If a person wants to move away from the code, location sharing can be enabled within the chat. This allows the safe-guarding team to locate and assist the person even away from the code's initial location.

In contexts where there is a rule to cover phone cameras, this rule is waived exclusively for the use of saferspaces.

At all locations where saferspaces is offered, you will find signs at the entrance as well as in the various rooms that point out the application and display the codes. Some clubs also already work with an safe-guarding message at the entrance. This means that in addition to the generally applicable rules, saferspaces is also briefly explained.

The chat is just an offer that you can use. If you don't write anything in the chat, the safe-guarding team will make its way to you even without a message.

The decisive advantage is that every QR code is location-based. The moment you scan a code, the awareness team immediately knows where you are, without you having to share your location or describe your position. In a situation where every second counts, the team can head straight to you. You don't need to install an app or hand over any personal data, a smartphone is all it takes.

No. The QR code is just one of several ways. Many venues also provide a venue link that lets you report directly from anywhere, and some organisers embed saferspaces straight into their own event or venue app. Using the geofencing feature, the system can recognise whether you are within the relevant context of use. This keeps access to help low-threshold at all times – by scan, by link, or right inside the app you are already using.

Automatically in your language. saferspaces follows the language of your device or browser and is available in German, English, French and Italian, among others. There is nothing to set up – automated multilingualism removes language barriers and creates inclusive access for as many people as possible.

No – quite the opposite. From conversations and feedback with both visitors and organisers, we know that a dedicated app would be exactly the wrong hurdle. In an acute situation, no one wants to first search for an app, download it, create an account and grant permissions – these steps cost time and put people off. Instead, saferspaces opens directly in the browser: a scan or a link is enough, with no download and no registration. This keeps access to help low-threshold precisely when it matters.

Essentially, wherever our infrastructure is deployed, there are people who are explicitly deployed to support those affected. These personnel differ from traditional security services in that they do not focus on who caused something. The teams focus on the people affected by assault and discrimination, shifting the focus to who is affected and how best to help a person seeking help.

Whenever a person needs acute emotional support, it may be necessary to provide a quiet place to care for them. These spaces should ideally be sheltered and away from the action.

The team using our application should ideally have previous experience of awareness work. If this is not the case, appropriate training can help to create a person affected-centred team. We are happy to facilitate relevant training from external providers, tailored to the specific context.

An important basic requirement is that teams are diverse. As people who are read as female are unfortunately often affected by assault and discrimination, we want to ensure that each team includes at least one female member.

There is no fixed minimum age. What matters more is that anyone doing person-centred awareness work with saferspaces has built up hands-on experience in this field – and that kind of experience usually develops over time through practice. We find mixed-age teams work particularly well: they encourage knowledge-sharing and give younger members the chance to gain practical experience alongside more experienced colleagues.

Whilst it is desirable for members of the awareness team to have a social, psychological or medical background, this is not a requirement. We value diversity and encourage people from other professional backgrounds to train in awareness work.

In general, we recommend that all saferspaces users engage in basic awareness work within their own context, beyond solely providing acute assistance to those affected. The aim should be to assist people in acute situations while also focusing on understanding the root causes of discrimination and attacks in their respective contexts, as well as implementing preventive measures. Valuable information can be found, for example, in the following links

At its core, all you need is a reliable internet connection and a tablet (recommended) or smartphone on which incoming reports are coordinated. saferspaces is cloud-based – so you do not need your own server infrastructure and do not have to install any software. We are happy to support you with the hardware and signage.

Thanks to its straightforward approach, the infrastructure can be set up at short notice. After a brief check-in about the context of use, we generate the codes or links, provide the print files and configure the desired features. In a short onboarding session, we go through the setup together once – after that, you are ready to go.

Gladly. If training or further education is desired, we connect you with established initiatives from our network. And with Rapid Report, you can get started even without a permanently staffed team and build up your structures step by step. What matters to us is looking beyond acute help – towards the root causes of discrimination and assault and towards preventive safe-guarding work within your own context.